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using its Quality Monitor, Konzept & Markt identifies how important individual services or service areas are to your customers’ satisfaction. The Quality Monitor shows you what means and methods you can use to enhance customer loyalty in the most effective way. It demonstrates your customers’ assessment of your business. Also in terms of individual services and entire service segments. That way, you have a precise view of where to target your efforts to optimise your customer loyalty. The analysis consists of a strategic and an operational component. Our services:
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